MEMPHIS, Tenn., January 24, 2023 /PRNewswire/ — Sedgwick, a leading global provider of integrated risk, benefits and business technology solutions, has released its “Imagine 23” report on the major industry trends and issues that employers, brokers, carriers, risk managers, human resources professionals and product safety experts should be aware throughout the coming year.

    “We live in a world of constant change and ever-evolving challenges,” said Kathy Tazic, Managing Director, Customer Service at Sedgwick. “We believe it is possible to imagine the opportunities for growth and embrace change to better serve our global customer base. Our trend analysis this year is just the starting point, as we forecast and track issues that matter to our industry, share ideas, and offer support and solutions around the world.”

    For Imagine 23, Sedgwick experts and thought leaders focused on 23 key trends to watch in the year ahead; the company will continue to monitor their impact on the industry throughout 2023. These trends align with Sedgwick’s focus on the pillars of people, ownership, brands and performance.

    Imagine people… healthy, resilient, supported, thriving, productive
    Organizations have become more responsive to the needs of their workforce and customers, devising ways to find stability in the face of ongoing health and productivity challenges. In pursuit of a healthy work culture, new options for integration, collaboration, inclusion and benefits will be prioritized.

    Imagine a property…transformed, refurbished, restored, sustainable, ready
    Real estate challenges range from the specific to the complex to the obscure. In an age of specialized expertise, technology is enabling us to reinvent the way we work, collaborate, manage data and achieve better claims outcomes. Carriers and risk managers will need the right tools, expertise and partners to prepare for the upcoming climate, hedging and continuity challenges.

    Imagine brands… protected, prepared, responsive, connected, compliant
    Operating in a globalized and connected environment, organizations need to be acutely aware of changes – in regulations, technology, consumer preferences, supply chains – as well as the associated risks. Failure to comply can damage brand reputation. In the coming year, added value will come from proactive risk management and prevention, data protection and ESG-inspired business transformation.

    Imagine performance…stable, tenacious, quality-driven, optimized, strategic
    In times of uncertainty, organizations can imagine ways to persevere. This year, the continued impact of inflation and broad geopolitical pressures will be challenged by growth in automation, new claims performance management strategies, and the use of technology and data to redefine quality. of the claims settlement process.

    For the full list of trends that make up the Imagine 23 report, as well as Sedgwick’s thought leadership in the industry, visit

    About Sedgwick

    Sedgwick is a leading global provider of integrated risk, benefit and business technology solutions. The company offers a wide range of resources tailored to the specific needs of clients in the areas of property and casualty, marine, employee benefits, brand protection and other lines. In Sedgwick attention matters; through the dedication and expertise of 30,000 colleagues in 80 countries, the company cares for people and organizations by mitigating and reducing risk and loss, promoting health and productivity, protecting the reputation of brands and controlling costs that can have an impact on performance. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de depot et placement du Quebec (CDPQ), Onex and other management investors are minority shareholders. For more information, visit


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